SHIPMENT INFORMATION

Shipping methods offered during checkout may vary based upon the shipping address provided. All domestic orders are shipped via Hermes or Royal Mail. We do not ship to PO Boxes at this time.

 

UK SHIPPING

  • UK Shipping are usually within 3-4 working days of placing your order, although at busy times this may be longer.
  • You can enter delivery instructions when you’re placing your order e.g. “leave with neighbour in flat 1”. However Rosie Billington are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.
  • Delivery will take place between 7am and 9pm and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

 

INTERNATIONAL SHIPPING

  • All international orders will be shipped via DHL on a tracked service.
  • We ship to over 150 countries including United States of America, Canada, Australia, New Zealand, France, Germany, Belgium, Netherlands etc.
  • There is no next day delivery option.
  • Whilst we endeavour to deliver within the stated time,We cannot be held for any delays caused by the customs clearance of the destination country.
  • You will need to cover the ingoing customs cost or taxes should any be incurred shipping to your destination.

 

REFUSAL OF DELIVERY

Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return costs in the case of refused deliveries.

 

PROCESSING TIMES

  • Orders typically ship the next business day. Orders placed on Sunday will ship out Monday.

 

POSSIBLE DELAYS

  • We do our best to ensure the timely delivery of all orders. But please bear in mind that we are only provided with an estimated delivery date from our couriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

 

IMPORTANT INFORMATION

  • All delivery timeframes are estimates
  • There are no collection processed over bank holiday weekends
  • All orders placed over a bank holiday will be processed and dispatched on the following working day
  • Once orders are completed we are unable to amend any items or cancel orders
  • Please ensure all delivery addresses and instructions are entered correctly. Any parcels returned due to invalid addresses will incur a charge, payable by the customer.

 

FREE SHIPPING

From time to time,Rosie Billington runs free shipping promotions. Simply subscribe with us to be notified by email.

 

SHIPMENT OF ORDER

All purchases fromRosie Billington.com are made in accordance with the Terms and Conditions found on the website. Upon delivery of your items to the carrier, you will assume risk of loss as well as ownership of items purchased through the website, and you will be responsible for filing any claims with the carrier for damaged and/or lost shipments.

 

SHIPMENT TRACKING

Once your order has shipped, we will send you an email confirmation from Rosie Billington that includes the shipment tracking number for your package.

RETURNS & EXCHANGES

RETURNS POLICY

Thank you for shopping at Rosie Billington. If for any reason you are not completely satisfied with your purchase, we are here to help.

you may return any unwanted item back to us for a full refund or exchange within 15 days of receipt.

Please note that all customers are responsible for shipment costs for returns and exchanges. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels. 

Refunds will be credited to your original method of payment. The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refund to show in your account.

To be eligible for a return, your item must be in the same condition as you received it. Therefore any items which are found to have stains on the garment cannot be exchanged or refunded unless they are faulty. If there is any fault with your item please notify us within 24hrs of receiving the goods so we can look into this. 

All parcels returned to sender due to the customer entering a invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us.

 We understand that you may wish to examine  the items as you would when purchasing from a shop, but we do request that hygiene seals are not removed from garments.

We kindly ask customers not to wear any makeup while trying the items on.

Please note that SALE items can be exchanged and are only eligible for refund by credit note. Items which are marked as FINAL SALE are not eligible for refund ,exchange nor credit note.

Items paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card first. Any remaining balance will be paid back to the other payment method originally used.

 

INTERNATIONAL RETURNS

As an International customer  we recommend that you use your local post office.

Please do not ship the parcel via any kind of express shipping or courier mailing service. If you do so and customs fees are imposed, we will not be responsible for fee payment. Please only use the standard local postal service.

Please note – you’ll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.

The parcel remains your responsibility until it arrives with us – remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

 

HOW TO RETURN

Follow the returns instruction on the returns sheet included in your packaging. If you’ve mislaid the returns sheet or need help in any way with returning your product, please contact us at info@rosiebillington.com and we will assist you.

  • The buyer is responsible for all shipping charges incurred on returned/exchanged merchandise.
  • Re-pack all items in its original condition and packaging, unworn, unwashed, with all labels and tags clearly attached with any related accessories that were included.
  • Any Product returns that are soiled, have been altered in any way or do not conform to the above will not be accepted.
  • If you wish to cancel an order after it has been shipped out, please wait until it arrives. Contact us first so we can provide you with a return address. Sign for the parcel when you receive it and then return it unopened to the address we have provided. We will arrange the refund once we receive the unopened parcel from you.
  • Please do not ship the parcel via any kind of express shipping or courier mailing service. If you do so and customs fees are imposed, we will not be responsible for fee payment. Please only use the standard local postal service.
  • We recommend you obtain and keep a copy of your proof of postage when returning items to us.

 

HOW TO EXCHANGE

Follow the returns instruction on the returns sheet included in your packaging. If you’ve mislaid the returns sheet or need help in any way with returning your product, please contact us at info@rosiebillington.com and we will assist you.

  • The buyer is responsible for all shipping charges incurred on exchanged merchandise.
  • Re-pack all items in its original condition and packaging, unworn, unwashed, with all labels and tags clearly attached with any related accessories that were included.
  • Please remember to indicate on the returns sheet the item you would like in exchange.
  • Any Product returned that are soiled, have been altered in any way or do not conform to the above will not be accepted.
  • You can exchange you item for another size or another item which will be shipped free of charge.
  • Exchanges are based on stock availability.
  • If the replacement item is less expensive than the original, the difference will be refunded back to you via credit note.
  • Exchanges take 2-3 working days to process plus the delivery time to your area.
  • If the replacement item is more expensive than the original item, you will need to purchase a gift card for the difference.
  • If you wish to cancel an order after it has been shipped out, please wait until it arrives. Contact us first so we can provide you with a return address. Sign for the parcel when you receive it and then return it unopened to the address we have provided. We will arrange the refund once we receive the unopened parcel from you.
  • Please do not ship the parcel via any kind of express shipping or courier mailing service. If you do so and customs fees are imposed, we will not be responsible for fee payment. Please only use the standard local postal service.
  • We recommend you obtain and keep a copy of your proof of postage when returning items to us.

 

LATE RETURNS

Your item(s) should be sent back to us within 15 Days. Returns outside of these timeframes may be accepted at the discretion of rosiebillington.com and may only be refunded as an online store credit.

TERMS & CONDITIONS

Last updated: April 29, 2018

THE VENDOR

The vendor is Rosie Billington operator of rosiebillington.com . Company no: (08755709), with registered office at 20-22 Wenlock Road, London, England.

OVERVIEW

This website is operated by Rosie Billington. Throughout the site, the terms “we”, “us” and “our” refer toRosie Billington.Rosie Billington offers this website (rosiebillington.com), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site rosiebillington.com  and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website rosiebillington.com which is operated by Rosie Billington. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

rosiebillington.com is our online e-commerce platform that allows us to sell our products and services to you.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Rosiebillington.com may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

Rosie Billington reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. Rosiebillington.com reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

Rosiebillington.com reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

7. OPTIONAL TOOLS

Rosiebillington.com may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

8. THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at Rosiebillington.com request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Rosie Billington or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

10. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.

11. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Rosiebillington.com undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

12. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. Rosiebillington.com reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time Rosie Billington may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Rosie Billington, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Rosie Billington and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

15. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

16. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, Rosie Billington also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

17. ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on Rosiebillington.com or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

18. GOVERNING LAW

These Terms of Service and any separate agreements whereby Rosie Billington provide you Services shall be governed by and construed in accordance with the laws of N20-22 wenlock road, London, LND, N1 7GU, United Kingdom.

19. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

Rosiebillington.com reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

20. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@rosiebillington.com 

PRIVACY POLICY

SITE POLICY

INTELLECTUAL PROPERTY RIGHT

All graphics, images and content included on this website and blog, belong exclusively to Rosie Billington and our affiliates. By continuing to use this website you acknowledge that such content is protected by copyright, trademarks, database rights and any other intellectual property rights.The use of anyRosie Billington trademarks or service marks without Rosie Billington express written consent is strictly prohibited. You may not use Rosie Billington’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit Rosie Billington. In addition, you may not use any of Rosie Billington’s trademarks or service marks in meta tags without Rosie Billington’s explicit prior consent.

PRIVACY POLICIES

Date revised and posted: April 29, 2018

The website Rosiebillington.com (the “Rosie Billington website”), is published and maintained by Rosie Billington. This policy (the “Privacy Policy”) applies to your use of the Rosie Billington website and to information collected through the Rosie Billington website and any other website, microsite, mobile device application, social media or other Internet property owned or operated by Rosie Billington or its affiliates or subsidiaries (collectively “we” or “us” or “our”) and related services (collectively, the “site(s)”). By visiting the site(s) or using the related services, you agree to abide by this Privacy Policy. From time to time, Rosie Billington may modify this Privacy Policy. In that event, the modified Privacy Policy will appear at this location. In certain circumstances, you may be notified of such changes by email or other means. This Privacy Policy is incorporated into, and is part of, the  Rosie Billington Terms & Conditions. which govern your use of the site(s). Your access to and use of the site(s) is undertaken at your own risk. If you do not agree to this Privacy Policy or are dissatisfied with the site(s) or any content therein, your sole and exclusive remedy is to stop using the site(s) and its/their information, content and services, and you may not access or otherwise use the site(s).

1. Purpose

This Privacy is important to us.  This Privacy Policy has been developed as an extension of our commitment to combine the finest quality products and services with the highest level of integrity in dealing with our customers. This Privacy Policy describes how we collect, store and use information about customers and prospects, including what personally-identifiable information and other information is collected from you via the site(s) and why; how we use this information; when we share this information with third parties; the choices you can make about how your personally-identifiable information is collected, used, or shared; and the data security, accuracy, and access measures we have adopted to protect your information.

Please take a few minutes to read this Privacy Policy so that you understand how we treat your information. Please be assured that we take your concerns about privacy seriously and we intend to take every reasonable effort to protect it. This Privacy Policy will be periodically assessed against new technologies, business practices and our customers’ changing needs. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.Rosiebillington.com (the “Site”).

2. What information is collected?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

User-Provided Information:

Personally-identifiable information is collected to the extent that we deem reasonably necessary to serve a legitimate business or marketing purpose. We may collect personally-identifiable information from users of the site(s). Information we collect may include your name, contact information and birthdate. We might also collect information about your purchases. Such information is collected, for example, when users register or subscribe for accounts, electronic newsletters or features on the site(s), make online purchases, enter sweepstakes or contests, complete surveys, post materials, contribute to a chat room, bulletin board, list serve, blog, wiki or other open forum that we may make available on or through the site(s), submit a comment or question to us using a “Contact” feature or similar feature on the site(s), send us an email or in any other way submit personally-identifiable information to us via our site(s). We may also keep a record of your product interests and purchases online and in stores. You may be able to send information about our products and services to your friends and family members through the site(s) by clicking on an “Email to Friend” or similar button on the site(s) or in an email that we have sent you. In some of these cases (unless you simply forward our email on your own), you may provide the name and email address of your friend or family member to us. You should only do this if you know your friend or family member would consent to such sharing. Such information will be treated in accordance with this Privacy Policy and applicable law. You may also be able to send an online card or message to a friend or family member, or send them a gift or gift certificate. If so, you may be required to provide us with your friend’s or family member’s personally-identifiable information. You should only do this if you know your friend or family member would consent to such sharing. Such information will be treated in accordance with this Privacy Policy and applicable law.

We collect Device Information using the following technologies:

Cookies:

The site(s) may use cookies and other tracking code in order to keep and track analytics and information about you. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log Files:

This track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels”:

These are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

IP Address and Clickstream Data:

Our server automatically collects data about your server’s Internet address when you visit the site(s). This information, known as an Internet Protocol address (an “IP Address”), is a number that is automatically assigned to your computer by your Internet service provider. When you visit the site(s), our servers may log your IP Address, domain name, location, language preferences, Internet service provider and other aggregate information. Our servers may also record the referring website or search engine that brought you to the site(s); the pages you visit on the site(s); the website you visit after the site(s); the ads you view or click on; your product interests and purchases; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on the site(s) or a referral site; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our server and to administer the site(s). We may also link this information with your personally-identifiable information. Any or all of these activities with regard to website usage information may be performed on our behalf by our service providers.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

3. How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; we may send you notices (for example, emails, mailings and the like) and correspond with you about products, services, companies, promotions, sweepstakes, contests or events sponsored by us or others that we think might interest you. Rosie Billington may offer electronic newsletters and emails as a service to our users. You will only receive a newsletter or promotional email from Rosie Billington if you agree during your activities on or through the site(s) or using our newsletter signup form to receive these items. Screen our orders for potential risk or fraud by analysing user behaviour as a measure of interest in, and use of, the site(s) and emails, both on an individual basis and in the aggregate. We may also use the personally-identifiable information for fraud protection or credit risk reduction. And when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

4. Sharing your personal information.

Rosie Billington only permits a third party to access personally-identifiable information, only if the third party agree to use commercially appropriate procedures to help ensure that such information is used only for authorised purposes by authorised persons in a manner consistent with the choices customers and prospects have made under this Privacy Policy, and that the security, integrity and privacy of the information is maintained.We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

You can opt out of targeted advertising by: submitting a request via email to our Customer Care Department at info@rosiebillington.com. Common Links include; FACEBOOK – https://www.facebook.com/settings/?tab=ads , GOOGLE – https://www.google.com/settings/ads/anonymous , BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Legally Compelled Disclosures:

We cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights. We may disclose personally-identifiable information and other information when we believe it is necessary to identify, contact, or bring legal action against persons or entities to protect Rosie Billington or our customers or when we believe that disclosure is required by the law or legal process. We may disclose user information to government authorities or to other third parties when compelled to do so by government authorities, at our discretion or as required by law in our good faith belief, including but not limited to in response to court orders and subpoenas and as otherwise required in connection with a judicial or government proceeding or legal process. This may include in connection with the enforcement of this Privacy Policy or our Terms of Use. We also may disclose user information when we have reason to believe that someone is causing injury to or interfering with our rights or property, other users of the site(s), or anyone else who could be harmed by such activities.

Behavioural Activities:

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Business Transfer:

If Rosie Billington, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganisation, consolidation or liquidation, personally-identifiable information may be one of the transferred assets. We may share personally-identifiable information and other information with entities controlling, controlled by or under common control with Rosie Billington.

5. Choice to Opt Out

You will be given the opportunity to opt out of certain of our uses of your personally-identifiable information. If you wish to opt out of our correspondence, you may do so by clicking the “Unsubscribe” feature or by email: info@rosiebillington.com. If you would like to access, verify, correct, update or delete your email address, mailing address or other information, please contact us the same way. You may also opt out of Rosie Billington’s promotional emails at any time by clicking on the opt-out link within the email you receive. Please note that it may take up to two weeks for your request to become effective and during such time you may receive email notifications from Rosie Billington. If you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us. Also, we will not be responsible for any communications that you may receive from entities that received your personally-identifiable information prior to such request. In these cases, please contact that entity directly.

6. Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

7. Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8.Consent to Processing

Rosie Billington’s website is hosted and operated in the United Kingdom, pursuant to United Kingdom law and this Privacy Policy shall be interpreted under the laws of the United United Kingdom. By providing personally-identifiable information to Rosie Billington’s website, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United Kingdom.

9. Minors

The Site is not intended for individuals under the age of 15.

Rosie Billington is concerned about the safety of children when they use the Internet. We encourage parents and guardians to spend time with their children online and to be familiar with the sites their children visit. Our site(s) are intended for adults. Accordingly, we do not knowingly collect personally-identifiable information from children under the age of 15 (or other age where parental consent may be required) without prior verifiable parental consent when legally required. If we become aware that we have inadvertently received personally-identifiable information from a customer without the legally required prior verifiable parental consent, we will delete such information from our records.

10. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

11. Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@rosiebillington.com

ONLINE STORE TERMS

GENERAL TERMS & CONDITIONS OF SALE

By using www.rosiebillington.com, you are agreeing to these terms of service. You represent and warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

 Rosie Billington reserve the right to refuse service to any individual at its sole discretion and without limitation if we believe that a users conduct violates applicable laws or is otherwise harmful to us. A breach or violation of any of the Terms will result in an immediate termination of your Services.

PAYMENT METHODS

WE ACCEPT THE FOLLOWING FORMS OF PAYMENT:

  • American Express
  • MasterCard
  • Visa
  • Paypal
  • Discover
  • Union Pay
  • JCB

CHARGES

Your transaction will be charged to your credit card after we have verified your card details, received credit authorisation, confirmed availability and prepared your order for shipping. Your credit card will not be charged at the time you submit your order but will be authorised for the amount of the order for verification.

USING PROMOTIONAL CODES

When we have special offers that can be applied to your order. We will provide a promotional code. Take advantage of these promotions by entering the promotional code in the space provided on the shopping Bag page and click the “Apply” button.

INTERNET SECURITY

 Rosie Billington uses secure server software over a Secure Socket Layer (SSL) Line to protect credit card information. All personal and credit card informations encrypted so that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the internet.

CONFIRMATION

You will receive an order confirmation once your order has been submitted into our system and payment has be authorised.

PACKAGING

Your order will be placed in one of our Luxurious Rosie Billington garment covers.

SIZING AND PRODUCT DETAILS

Images and descriptions of each product are available online, as well as a size chart to help in choosing the correct size. For more information, or to request additional measurements for a specific size, contact us at info@rosiebillington.com.

(size chart link)

SALE ITEMS

SALE items can be exchanged and are only eligible for refund by credit note. Please note that items which are marked as FINAL SALE are not eligible for refund ,exchange nor credit note.